Latest news and new releases from Base2 Music
Help with your order
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If you would like to cancel your order please contact us here with your details and we will issue a refund.
However if your order has already been dispatched we will be unable to cancel your order. In this case please contact us for help with our Returns procedure.
I want to amend an order
If you would like to add products to your order, please place a new order for these items.
Need to change the delivery address?
Contact us on +44 7980 665356 between 08:30 and 17.00 Monday to Friday (excluding bank holidays) or contact us via the form.
UK Delivery
A charge is made for delivery and where possible will be sent by next day if order received before 2pm GMT and subject to availability.
Reel to Reel tapes are all produced on demand and so you will need to allow a minimum of 2 weeks after order.
All orders are shipped directly from our headquarters. Orders placed at the weekend or on a UK public holiday will be processed the next working day.
Quoted delivery times are to mainland UK.
Please allow an additional 1-2 working days for delivery to Northern Ireland, Scottish Highlands and Islands.
International deliveries will incur extra charges and will be sent by the quickest possible route depending on the territory
On rare occasions, we may need to deliver items outside the published timed windows due to reasons beyond our control.
Warranty
We guarantee all our recording mediums with a 2 year warranty against defects in materials and workmanship. This does not include downloaded files.
Contacting us
Contact us using the form on our contact page
My order hasn’t arrived
If your order has been dispatched but hasn't arrived within the expected time period contact us here or call Customer Support on 0800 232 1513 between 08:30 and 17.00 Monday to Friday (excluding bank holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure . We will arrange an exchange or refund as soon as possible.
Refunds
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties you're personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.